Integration Overview

Chat live with visitors on your web site. Increases sales and improves customers service. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.

Features Include:

• Customizations - To ensure that Bold360 works for your specific business and goals, we’ve handed over the controls. Customize nearly everything in Bold360, including the aesthetics of windows and buttons, as well as the configurations of proactive chat rules and the Agent Workspace.
• Mobile - Deliver a great experience time after time, regardless of the device your customers are using. Bold360 dynamically renders your chat interface based on the device's screen. And you can create a unique set of proactive chat rules tailored for mobile visitors.
• Self Service - Allow customers to quickly self-service routine support and sales issues. Create and access canned responses to frequently asked inquiries. Our Adaptive Messaging™ algorithm automatically searches the repository based on real-time conversations.
• Visitor Monitoring - Follow along as website visitors move from page to page. Capture critical information including if they’ve been onsite before, how they arrived (such as search engine keywords used), geographic information, and more. And use the information to deliver truly personalized service.
• Chat Surveys - Bold360 gives you several opportunities to secure valuable information. Collect contact information from the visitor before a chat begins, keep them posted on time expectations while they’re waiting in queue, gauge their satisfaction after the chat, and more.
• Agent Workspaces - Bold360's modern, intuitive UI was specifically designed to make agents more efficient and effective. It's entirely web-based for ease of use and universal access, and includes helpful shortcuts to help agents work faster.

Getting started? Try Bold360 Live Chat FREE now.