Integration Overview

With LiveChat, you'll be able to add a live chat widget to every page of your store, including the checkout. It comes in as a tool that is quicker than email and more convenient than a phone call.

LiveChat empowers you with the tools you need to identify and reach to best prospects and regular customers as they come by. Grab your website visitors’ attention with proactive chat invitations. With a built-in ticketing feature, you can receive messages even when you're offline and track customer cases that couldn't be resolved in a single sitting.

You will be able to keep track of all your chat activities using the powerful, built-in reporting. LiveChat is fully customizable, which means you can make it an integral part of your website.

Feature list

Agent application:

• Chat supervision
• Customer message typing sneak-peek
• Proactive invitations with an automated invitation triggering system
• Whispering invisible messages in-chat to aid the sales process
• Access to chat history with returning visitor recognition
• Chat transfers between agents and departments
• Chat conferences
• Audible and visual notifications
• Customer details including current page address,
• Unlimited concurrent chats displayed in tabs or windows
• Queuing visitors
• Banning of abusive visitors
• Canned responses
• Facebook details and pictures of customers logging in via FB Connect

Customer's window:

• Access from any web browser equipped device
• Typing indication
• Twitter, Facebook fanpage, Facebook Like, Google +1 buttons
• Logging in using Facebook
• Rate Me! system to evaluate performance of agents
• Sending the chat log to your e-mail address
• Pre-Chat surveys
• Post-Chat surveys
• Offline message form if after hours
• Audible and visual notifications of replies

Website monitoring:

• Activity on the website displayed in real time
• Visitor status: Online, Invited, Chatting, Offline and more
• Referring pages
• Keywords
• Visit history
• Browser, language, country, city
• Notifications about new visitors
• Multiple websites supported

Customization:

• Pre-defined chat window templates
• Branding LiveChat with company logos
• Custom color scheme generator
• Chat Buttons, Standard Invitations and Personal Invitations and trigger galleries
• Upload of custom Chat Buttons, Standard Invitations, Personal Invitation and trigger graphics
• Easily customizable your Pre-chat Surveys, Post-chat Surveys and Offline Message forms
• Shared environment of common Canned Responses, URL Addresses and Push Pages
• CRM Integration
• 3rd party apps

Statistics:

• Pre-Chat and Post-Chat Surveys
• Agent availability
• Chat-to-goal conversion gauge
• Queue waiting, queue abandonment
• Google Analytics integration
• Invitations to chats ratio
• Agent performance ratings with avg. chatting time
• Customer satisfaction with agent comparison charts

Sign Up Now